Frequently Asked Questions
General Questions
1. Do we get a discount for buying in bulk?
Yes, we offer bulk order discounts on some items. Contact us for a personalised quote.
2. I have more questions. Who can I talk to?
Please contact us via email sa***@**************co.nz or phone 0800 4 SHOPS
3. Do you have somewhere I can view the products?
As an online store, all our products are listed on our website with detailed descriptions and images. If you need more information, feel free to contact us. We do not have a printed catalogue.
4. Where are the products from?
Our products are sourced from reputable suppliers located in New Zealand.
5. How do I know about current offers?
You can sign up to our mailing list here [put link to sign up]. You can unsubscribe at any time if you no longer want to receive our offers.
Ordering and Delivery
6. How much do you charge for delivery?
To keep it simple we have flat rate shipping of $10 + GST standard and $16 + GST Rural. Please select the correct shipping for your delivery address at checkout.
7. How long will it take for my order to arrive?
Where possible we try to ship same day for orders received before lunchtime. Most customers will receive their order with 7-10 days. If you have an urgent order please contact us in advance so we can give you an accurate delivery time.
8. Can you ship to a PO BOX address?
No, sorry, we will need a physical street address.
9. Do you ship internationally?
No, we currently only ship within New Zealand.
10. Do you provide tracking details?
All orders are shipped by courier. If you receive an email stating that your order is complete and you have not received tracking information please send us an email to request it.
11. I’m using other services within Manage Group, can I pay by invoice?
As a valued Manage Group customer we will get you set up with a shop account swiftly. Please email us sa***@**************co.nz and mention that you are working with one of our other companies or speak directly to your current contact.
Payment Options
12. What are my payment options?
We accept bank transfers and all major debit/credit cards, and invoicing for approved business accounts. Please select your payment method at checkout. If you choose to pay by bank transfer and you do not hold a business account with us we will hold your order until money is received in our account.
Product-Specific Questions
13. What kind of first aid kit or spill kit do I need?
This depends on your workplace’s size and risks. Contact us for tailored recommendations.
14. How many first aid kits do I need?
Workplace safety standards vary by region. We recommend reviewing your local regulations or contacting us for advice.
15. Are we required to have a defibrillator?
Many workplaces benefit from having a defibrillator on-site. Local laws and workplace safety requirements will determine if it’s mandatory.
17. Do I need fire extinguisher training?
In most workplaces, fire extinguisher use training is highly recommended to ensure safety in emergencies.
18. Do I need spill kit training?
Yes, proper spill kit training ensures your team can respond effectively to spills, minimizing risks.
PPE and Equipment Care
19. What kind of harness do we need?
The type of harness depends on the tasks your team performs. We can help you select the right one based on your needs.
20. What are our requirements for looking after PPE like harnesses and respirators?
Regular inspections, proper storage, and timely replacements are essential for maintaining PPE.
21. How long does a harness last?
Harnesses generally have a lifespan of 5 years, but this can vary based on usage and manufacturer guidelines.
22. How long does a hard hat last?
Hard hats typically need replacement every 2-5 years, depending on the manufacturer’s recommendations.
23. Do we have to do fit testing for respirators?
Yes, fit testing ensures the respirators provide adequate protection.
24. Our team won’t shave their beards for respirators. How do we manage that?
Facial hair can compromise respirator seals. Alternative solutions like powered air-purifying respirators (PAPRs) may be suitable.
Workplace Safety
25. Do we need to do electrical tagging?
Yes, regular electrical tagging ensures equipment safety and compliance with regulations.
26. What’s involved in lockout/tagout procedures?
Lockout/tagout procedures involve isolating equipment and preventing accidental operation during maintenance. Contact us for training options.
27. What hazardous substance signage do we need?
Your signage requirements depend on the substances stored. We can help you identify what’s needed based on your inventory.
28. What safety signage do we need?
Safety signage requirements depend on your workplace layout and hazards. Contact us for tailored recommendations.